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Privacy Policy

Last updated: 3/5/2020

JOY MD™ values your privacy.

This Privacy Policy details important information about the collection, use, disclosure, retention and protection of your personal information. JOY MD™ provides this notice about our practices to help you make an informed decision about whether to use or continue using the Site (as defined below). References to “we”, “us” and “JOY MD™” are to JOY MD™, Inc., a California corporation, with its offices at 3415 S. Sepulveda Blvd. Los Angeles, California, 90034, USA.

By registering for an account on the Site or accessing the Site, you are accepting the terms of this Privacy Policy and you are consenting to the collection, use,disclosure and retention of your personal information in accordance with the practices described in this policy. This policy may change from time to time(see Changes to this privacy policy). Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Please note that any content posted by you onto the Site, including but not limited to reviews, photos, videos, questions, or profile updates, becomes published content and is publicly available for anyone in the world to view. JOY MD™ will display this content on the Site and may distribute it through other third-party sites and services in its sole discretion.

Scope

This privacy policy applies to JOY MD.com, our JOY MD™ mobile applications (whether accessed by a tablet, mobile phone or other similar device) and our other websites (collectively, “Site”) whether you browse our Site (without registering for an account) or register for an account to use the Site as either a user or health care provider. This privacy policy also applies to information we collect in email, text and other electronic messages between you and us. This privacy policy does not apply to any third party websites, mobile applications or services, or the offline collection of personal information by JOY MD™.  

We have created a separate Cookie Policy to detail our use of cookies and tracking technologies. The Cookie Policy forms part of this privacy policy and the Cookie Policy may be updated from time-to-time as specified in this privacy policy.  

Information JOY MD™ Collects

JOY MD™ acts as a data controller when it collects personal information from you when you visit our Site or when you register to use the Site or access your account through the Site. For purposes of this privacy policy, “personal information” means any data and information relating to an identified or identifiable natural person. JOY MD™ collects several types of information from you, including:

  • You may provide us with personal information when you register on the Site. This information may include: first and last name, geographic location, phone number, gender, age, birthdate email address username and password.
  • You may  also provide us with your personal information when you voluntarily fill in forms on our Site. For example, you may provide us with your first and last name, telephone number, email address and desired treatment when you fill out a form to be connected to a health care provider.
  • You may also provide us with personal information when you update your account or through your participation in asking health care providers questions on the Site.
  • You may also provide JOY MD™ with personal information in order to participate in various activities on the Site such as entering giveaways or sweepstakes,  taking advantage of promotions, responding to surveys, subscribing to newsletters or other mailing lists or completing a form related to one of our products or services.
  • You may provide personal information through communications or chats with other users on the Site. You understand that other users may contact you through  direct messages and comments on the Site. Any messages that you send to      other users through the Site may not be private or confidential if either  you or the recipient of the message discloses it to another person or  chooses to publicly post it. In addition, JOY MD™ may monitor these      messages and not deliver the message if JOY MD™, in its sole discretion,  believes the messages are spam, fraudulent or otherwise violate the JOY MD™ Terms of Service or Code of Conduct.
  • You may also provide us with your personal information when you report a problem  with our Site.
  • You  also provide JOY MD™ with your information when you use certain features on  the Site, such as submitting reviews, comments, questions and other postings on the Site (“User Contributions”). You understand that your User Contributions are published or displayed on public areas of the Site, or transmitted to other users of the Site or third parties. Your username (not your email address) is displayed to other users when you post User Contributions to the Site. If you use your first or last name as part of  your username or your username is discoverable on the internet, then you are  making this personal information publicly available and understand that other users may view this personal information and may be able to identify you from this personal information. JOY MD™ cannot control the actions of  other users of the Site with respect to your User Contributions.

JOY MD™ values your privacy.

This Privacy Policy details important information about the collection, use, disclosure, retention and protection of your personal information. JOY MD™ provides this notice about our practices to help you make an informed decision about whether to use or continue using the Site (as defined below). References to “we”, “us” and “JOY MD™” are to JOY MD™, Inc., a California corporation, with its offices at 3415 S. Sepulveda Blvd. Los Angeles, California, 90034, USA.

By registering for an account on the Site or accessing the Site, you are accepting the terms of this Privacy Policy and you are consenting to the collection, use,disclosure and retention of your personal information in accordance with the practices described in this policy. This policy may change from time to time(see Changes to this privacy policy). Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Please note that any content posted by you onto the Site, including but not limited to reviews, photos, videos, questions, or profile updates, becomes published content and is publicly available for anyone in the world to view. JOY MD™ will display this content on the Site and may distribute it through other third-party sites and services in its sole discretion.

Scope

This privacy policy applies to JOY MD.com, our JOY MD™ mobile applications (whether accessed by a tablet, mobile phone or other similar device) and our other websites (collectively, “Site”) whether you browse our Site (without registering for an account) or register for an account to use the Site as either a user or health care provider. This privacy policy also applies to information we collect in email, text and other electronic messages between you and us. This privacy policy does not apply to any third party websites, mobile applications or services, or the offline collection of personal information by JOY MD™.  

We have created a separate  to detail our use of cookies and tracking technologies. The Cookie Policy forms part of this privacy policy and the Cookie Policy may be updated from time-to-time as specified in this privacy policy.  

Information JOY MD™ Collects

JOY MD™ acts as a data controller when it collects personal information from you when you visit our Site or when you register to use the Site or access your account through the Site. For purposes of this privacy policy, “personal information” means any data and information relating to an identified or identifiable natural person. JOY MD™ collects several types of information from you, including:

  • You may provide us with personal information when you register on the Site. This  information may include: first and last name, geographic location, phone number, gender, age, birthdate email address username and password.
  • You may  also provide us with your personal information when you voluntarily fill in forms on our Site. For example, you may provide us with your first and last name, telephone number, email address and desired treatment when you fill out a form to be connected to a health care provider.
  • You may also provide us with personal information when you update your account or through your participation in asking health care providers questions on the Site.
  • You may also provide JOY MD™ with personal information in order to participate in various activities on the Site such as entering giveaways or sweepstakes,  taking advantage of promotions, responding to surveys, subscribing to newsletters or other mailing lists or completing a form related to one of our products or services.
  • You may provide personal information through communications or chats with other users on the Site. You understand that other users may contact you through  direct messages and comments on the Site. Any messages that you send to  other users through the Site may not be private or confidential if either  you or the recipient of the message discloses it to another person or   chooses to publicly post it. In addition, JOY MD™ may monitor these      messages and not deliver the message if JOY MD™, in its sole discretion,  believes the messages are spam, fraudulent or otherwise violate the JOY MD™ Terms of Service or Code of Conduct.
  • You may also provide us with your personal information when you report a problem  with our Site.
  • You  also provide JOY MD™ with your information when you use certain features on  the Site, such as submitting reviews, comments, questions and other postings on the Site (“User Contributions”). You understand that your User Contributions are published or displayed on public areas of the Site, or  transmitted to other users of the Site or third parties. Your username  (not your email address) is displayed to other users when you post User Contributions to the Site. If you use your first or last name as part of  your username or your username is discoverable on the internet, then you are  making this personal information publicly available and understand that      other users may view this personal information and may be able to identify you from this personal information. JOY MD™ cannot control the actions of  other users of the Site with respect to your User Contributions.

Information JOY MD™ Collects

  • Cookies  Information. When you visit the Site, we (and third parties with whom we partner) may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely      identifies your browser. The cookies may transmit information about you and your use of the Site such as your browser type, IP address,  advertisement data and the date and time of your use of the Site. For more information about how JOY MD™ uses cookies and other tracking technologies,  see our cookie policy.
  • Log  File Information. When you use the Site, our servers automatically  record certain information that your web browser sends whenever you visit  any website. These server logs may include information such as your web      request, Internet Protocol (“IP”) address, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks,  domain names, landing pages, pages viewed and the order of those pages,  the amount of time spent on particular pages and the date and time of your  requests. JOY MD™ collects this information in order to improve the Site.
  • Web      Beacons. When you use the Site, we may employ third party web beacons  or “clear gifs” which are used to track the online usage      patterns of our users anonymously (i.e., in a non-personally-identifiable manner). In addition, we may also use web beacons in HTML-based emails  sent to our users to track which emails are opened by recipients. JOY MD™ uses web beacons in order to measure the effectiveness of our offerings and content. For more information about how JOY MD™ uses web beacons, see our Cookie Policy.
  • Location Information and Device Information. When you access the Site from a  mobile device or tablet, JOY MD™ may be able to collect your location  information if this feature is enabled on your mobile device or tablet. In  addition, if you are accessing the Site from your computer, then JOY MD™  may be able to collect your general location information from your IP  address. JOY MD™ may use this information to provide you with a  personalized user experience by showing you content relevant for your  geographic location. If you are accessing the Site through a mobile device      or tablet and you do not want to share your precise geolocation information with JOY MD™, then you may be able to turn off this feature on your mobile device or tablet. JOY MD™ may also collect information it receives from your devices when you access the Site including: Device ID or unique identifier, device type, ID for advertising, and unique device token.
  • Third-Party Use of Cookies and Other Tracking Technologies. Some content or  applications, including advertisements, on the Site are served by third-parties, including advertisers, ad networks and servers, content  providers, and application providers. These third parties may use cookies  alone or in conjunction with web beacons and other tracking technologies to collect information about you when you use our Site. The information  they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online      services. They may use this information to provide you with interest-based    (behavioral) advertising or other targeted content. JOY MD™ does not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information about how you can opt out of receiving targeted advertising  from many providers, contact us.

How JOY MD™ uses Information

JOY MD™ uses the information, including personal information, that we collect about you or that you provide to us for a range of different business purposes. We use your personal information to track usage of the Site, to market the Site, to improve the Site features and functionality, to backup our systems and to provide customer support. Our legal basis for processing your personal information is to carry out our legal obligations, to fulfill a contract with you, to protect your vital interests, for our legitimate business interests, to provide you with notices, and for other purposes with your consent.

We use your personal information:

  • To provide our Site and its contents to you
  • To provide customer support, including responding to your requests and contacting you about the requests
  • To provide you notices about your account (such as updates to this privacy policy, the Terms of Service, Code of Conduct or for other customer  service purposes)
  • To provide other services requested by you such as to connect you to other  users or health care providers on the Site. If you send direct messages or  electronic messages through JOY MD™ to other users, please note that JOY MD™ may store these messages in order to deliver them and allow you or the  recipient of the message to manage them. When contacting you to connect      you to health care providers on the Site, JOY MD™ may contact you via      email, SMS/text messages or by telephone. Message and data rates may apply
  • To monitor the usage of our Site, improve the quality and design of the Site,  and create new features, functionality, and services
  • To  investigate illegal  activities on the Site or activities that violate our Terms of Service.
  • To detect, prevent and address technical issues, and improve the security of our Site
  • To validate the authenticity of  and display the reviews and other content provided by you to other users
  • To gather analysis or valuable information so that we can improve our Site
  • To customize advertising you may see on our Site
  • To contact you by email in order to offer you special promotions or poll your opinions through surveys or questionnaires
  • To contact you by email or through your account to notify you of major Site changes
  • To measure the performance of email marketing campaigns
  • To  allow you to participate in interactive features on our Site
  • To  fulfill any other purposes for which you provide it

With Your Consent, which you may withdraw at anytime, JOY MD™ also uses your personal information:

  • To send commercial or marketing messages
  • To  provide you with a personalized user experience by showing you content relevant for your geographic location
  • To customize advertising you may see on third party websites
  • To provide you with marketing from third parties
  • For any other purpose, with your consent

When JOY MD™ discloses Information

Third Party Service Providers

  • We provide personal information and non-personally-identifiable information  to our subsidiaries, affiliated companies, or other businesses or persons for the purpose of processing such information on our behalf, including, but not limited to, providing analytics, monitoring our Site, A/B testing,  marketing, distribution of surveys or giveaway programs. We require that these parties agree to process such personal information in compliance   with this privacy policy and any other appropriate confidentiality and security measures as well as for the sole purpose of providing the specific service to JOY MD™. The third party service providers are not permitted to share the personal information or use it for any other  purpose.
  • We do  share anonymous aggregated user data (such as usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested  third parties to assist them in understanding the usage patterns for      certain content, services, advertisements, promotions, and/or  functionality on the Site.
  • We do allow the display of User Contributions available through the Site by our third party partners.

Fulfill Your Requests

  • We will  use your personal information to fulfill the purpose for which you provided it. For example, if you submit your first and last name, email address, telephone number, treatment desired and questions or comments through a      form on a specific health care provider’s profile page, then JOY MD™ will disclose this information to the health care provider identified on the form. In addition, if you submit your mobile phone number through this form, then you understand and consent to JOY MD™ and/or the health care provider sending you text messages. You understand that standard text messaging fees and data rates may apply. The information you provide      through this form is not used by JOY MD™ for any other purpose.

Third Party Advertisers

  • We do not share your personal information (such as name or email address) with other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which  you will have the ability to opt-in or opt-out.
  • JOY MD™  may allow other companies, called third-party ad servers or ad networks, to serve advertisements within the Site. These third-party ad servers or ad networks use cookies, web beacons and other tracking technologies to      send, directly to your browser, the advertisements and links that appear  on the Site. They automatically receive your IP address when this happens.  In addition, the third-party ad servers or ad networks may use information      about your visits to our Site and other websites to provide advertisements about goods and services of interest to you. You should consult the      respective privacy policies of these third-party ad servers or ad      networks. This privacy policy does not apply to, and we cannot control the      activities of, such other advertisers or web sites. Please see our to learn more about the cookies and web beacons used by the third-party ad servers and networks.

Legal Requests to Comply with State and Federal Laws

  • We may  disclose personal information if such action is necessary to comply with a  legal obligation, to comply with state and federal laws or to respond to a court order, subpoena, or search warrant. JOY MD™ may disclose any of your  messages or other content as part of investigations into the use and operation of the Site.
  • JOY MD™  also reserves the right to disclose personal information that JOY MD™ believes, in good faith, is appropriate or necessary to enforce our Terms  of Service, take precautions against liability, to investigate and defend      itself against any third-party claims or allegations, to protect the security or integrity of the Site, and to protect the vital interests, property, or personal safety of JOY MD™, our users or others.

In the Event of Merger, Sale, or Bankruptcy

In the event that JOY MD™ is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors rights generally, we may not be able to control how your information is treated, transferred, or used.

Your Choices

JOY MD™ strives to provide you with choices regarding the personal information you provide to us, and we understand that you have rights in your personal information such as: the right to access, correct, delete, object to and restrict the use of your personal information. We also understand that you have the right to obtain a copy of your personal information from us and to withdraw your consent of the processing of your personal information by us. We have created mechanisms to provide you with the following control over your personal information:

  • You can choose not to provide personal information through our Site, in which case  JOY MD™ may not be able to provide certain services to you or respond to your requests.
  • You can access, review and change your personal information by logging into your account on the Site and visiting your account profile page. You may also send us an email at privacy@JOY MD.com to request access to,  correct or delete any personal information that you have provided to us.  In some cases, we may not be able to delete your personal information  except by also deleting your user account.
  • If you do not wish to have your email address or other contact information used by us to promote our Site or other products or services, you can opt-out at any time by logging into the Site and adjusting your user preferences in your account profile or by sending us an email stating your request to privacy@JOY MD.com. If we have sent you a promotional email, you may unsubscribe to receive future emails via the unsubscribe link in that email.
  • You may also request a copy of your personal information that you have provided to  us directly by sending an email to privacy@JOY MD.com. We will provide you a copy of your personal information in a commonly used electronic form.
  • You may also close your account by emailing JOY MD™ will disassociate your User  Contributions from your account. However, copies of your User  Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. In addition, JOY MD™ will continue to retain certain information about you in accordance with the privacy practices in this policy or if required to do so as a result of a legal obligation.
  • If you wish to know what personal information we hold about you, and if you want it to be removed from our systems, please contact us at privacy@JOY MD.com.

In order to fulfill the above requests, JOY MD™ may ask you to verify your identity before responding to such requests. Further, your right to access your personal information may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access.

If you do not want us to use information that we collect or that you provide to us to deliver advertisements, for analytics or remarketing services, then you may opt-out as described below.

If you do not want us to use information that we collect or that you provide to us to deliver advertisements, for analytics or remarketing services, then you may opt-out as described below.

  • For analytics, we use Google Analytics, which is a web analytics service that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data may be shared with other      Google services. Google may use the collected data to contextualize and  personalize the ads of its own advertising network. You can opt-out of  having your activity on the Site available to Google Analytics by      installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript from sharing information with Google  Analytics about visits activity. For more information on the privacy  practices of Google, please visit Google Privacy & Terms web page at: https://policies.google.com/privacy.
  • JOY MD™ uses Google AdSense & DoubleClick Cookie on the Site. Google, as a      service provider, uses cookies to serve ads on our Site. Google’s use of  the DoubleClick cookie enables it and its partners to serve ads to our users      based on their visit to our Site or other websites on the internet. You      may opt out of the use of the DoubleClick Cookie for interest-based      advertising by visiting the Google Ads settings web page at: http://www.google.com/ads/preferences/.  You can also opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
  • JOY MD™ currently  uses Google AdWords, which is a remarketing service provided by Google. You can opt-out of Google Analytics for Display Advertising and customize      the Google Display Network ads by visiting the Google Ads settings page at: http://www.google.com/settings/ads.  In addition, Google also recommends installing the Google Analytics opt-out browser add-on for your web browser, which is available at: https://tools.google.com/dlpage/gaoptout.  This tool provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

JOY MD™ is Committed to Data Security

JOY MD™ uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. For example, to protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. We cannot, however, ensure or warrant the security of any information you transmit to the Site and you do so at your own risk. Once we receive your information, JOY MD™ makes commercially reasonable efforts to ensure the security of your information. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Children’s Privacy

Protecting the privacy of children is important to JOY MD™. For that reason, JOY MD™ does not knowingly collect or maintain personal information from persons under 18 years of age, and no part of the Site is directed to persons under 18. If you are under 18 years of age, then please do not use or access the Site at any time or in any manner. If JOY MD™ learns that personal information of persons under 18 years of age has been collected without verified parental consent, then JOY MD™ will take the appropriate steps to delete this information.

Visiting JOY MD™ from outside the United States.

The Site is hosted in the United States. If you are accessing the Site from outside the United States, please be advised that the information you provide JOY MD™ may be transferred to, processed and stored in the United States where the JOY MD™ servers are located and our central database is operated. You acknowledge and understand that the data protection and other laws of the United States might not be as comprehensive as those in your country. Through your continued use of the Site (which is governed by U.S. law, this privacy policy, and our Terms of Service), you consent to the transfer of your personal information to the United States.

Retention of Personal Information.

JOY MD™ will retain your personal information only for as long as is necessary for the purposes set forth in the privacy policy. JOY MD™ will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your personal information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Important Information

California Privacy Rights for California Residents.

California residents may request certain information regarding the disclosure of your personal information by JOY MD™ to third parties for direct marketing purposes. As noted above, JOY MD™ does not disclose your personal information to third parties for direct marketing purposes unless you have first agreed to such disclosure. However, if you would like to make such a request, then please contact JOY MD™ by sending us a letter or emailing us or at the address provided in the “How you can contact us” section below.

Call Monitoring and Recording

Telephone calls to or from JOY MD™ may be recorded and monitored by us. JOY MD™ records and monitors telephone calls for user support services and for staff training purposes. JOY MD™ retains the recordings for a reasonable period of time in order to fulfill the purpose for which the telephone calls were recorded and then the recordings are deleted.

How We Respond to Do Not Track Signals

JOY MD™ currently does not respond to “Do Not Track” signals because there is not an industry or legal standard for such signals.

Automated Decision-Making

JOY MD™ does not use any personal information provided by you for the purposes of automated decision-making.

Links to Other Sites

Our Site may contain links to other websites that are not operated by JOY MD™. If you click on a third-party link, you will be directed to that third-party’s website. This privacy policy does not apply to the third-party websites and JOY MD™ encourages you to review the privacy policy of the third-party websites you visit.

Changes to this Privacy Policy

This Privacy Policy may be revised periodically and this will be reflected by the“effective date” above. If we make any material changes in the way in which your personal information is collected, used or disclosed, then we will notify you through the Site or by email. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page. If you object to any of the changes to the privacy policy, then you can close your account by contacting us as provided below.

How You Can Contact Us

If you have any questions or complaints about the use or disclosure of your personal information, this privacy policy, or our privacy practices, please contact JOY MD™ by sending an email to our data protection office at privacy@JOY MD.com. In addition, you may also contact JOY MD™ by writing to us at the following address:

JOY MD™, Inc.
Attn: Privacy
3415 S Sepulveda Blvd, 10th Floor
Los Angeles, CA 90025